Most Popular FAQs
- Are Your Products Genuine?
Absolutely Yes! All items we sell are 100% authentic products.
We can assure to all our customers our products are genuine and are the same as those sold in the brand boutiques. All items come with their original dust bags and tags/labels of authenticity. All items we sell are brand new items. All our products come direct from the brand companies and authorised boutiques that are appointed and buy direct from the brand company allowing us to bring you great genuine products.
- Do You Have Catalogue That You Can Send To Me?
Due to the large number of styles and stock availability constantly changing we regret that we do not publish a catalogue.
- Do You Sell On Wholesale Or Trade Basis?
We do not sell on wholesale or trade basis.
- Is Your Web Site Secure?
Branded uses high encyption with all transaction for your peace of mind and security. We use GeoTrust's patent pending QuickSSL, the winner of Web Hosting Magazine's 2001 Editor's Choice award, is your best choice for conducting secure commerce over the Internet. With QuickSSL you get true 128-bit SSL encryption that's fully compatible with the leading web browsers. QuickSSL enables the web site to activate the browser's "LOCK" icon, indicating data will be protected from interception or tampering using secure sockets layer (SSL) encrypting technology. Our patent pending QuickSSL assures your on-line visitors of safety and security for sending credit card account numbers and other confidential information over the Internet.
- What Currency Are Your Prices?
All prices shown on our web site are in GBP - British Pounds (UK Sterling £'s).
- Where Are You Based?
We are based in London, United Kingdom. We are a UK company.
- Do You Offer A Gift Voucher Service?
Unfortunately we do not currently sell gift vouchers.
- What Are You Contact Details?
Please click here to view our contact us page.
- Are Your Images Of The Actual Products?
Absolutely Yes! We use a professional photography service on each product we show online. We strictly DO NOT use any stock or catalogue images of the goods we sell.
- Can I Track The Shipping Progress Of My Order?
Due due to online security measures we no longer provide the delivery tracking reference number on any order.
- Do You Ship To International Customers?
Yes we do! Payment method for all international customers is via bank transfer or PayPal.
- Can I Track The Progress Of My Order On Your Web Site?
Yes you can track the progress of your order by login into the 'My Account' section on our web site and select the 'Current Orders' link. Please click here to access the 'My Account' section..
- How Can I Pay My Order?
We accept online all major credit cards which include Visa Card, Master Card, JCB, Solo, Switch and Delta. We also accept alternative payments such as fax order, postal payments and bank transfer.
- I Am Experiencing Problems Whilst Checking Out?
Your 'Cookies' in your internet option settings need to be turned on. If you need help please email us at email@example.com.
- Can Have My Order Sent To An Alternative Delivery Address?
If you make your payment via bank transfer we can then send your order to an alternative delivery address. Simply select the 'TT Transfer/BACS/Chaps' payment option in the checkout.
All online card and PayPal payments do not have the option to send an order to an alternative address, this is due to fraud and security measures.
- When Will You Charge My Credit / Debit Card?
We will charge your credit / debit card once your order has been dispatched from our warehouse. You will receive an email advising you once your order has been dispatched.
- Can I Collect An Order From You?
Unfortunately it is not possible, all orders are dispatched by our authorised logistics company.
- Do You Accept Alternative Payments?
Yes we do! We also accept payments via fax order and cheque payments via post. If you wish to pay by these methods please click here. We also accept payments via bank transfer, if you wish to make a payment via bank transfer you can select this payment method in the check out or please contact us via email at firstname.lastname@example.org for further details.
- How Do I Place An Order?
Making a purchase with us is easy. Simply follow the below instructions to successfully complete your order:
Shop by browsing through our products by brand, category or by Price.
Click on the product image to access the individual item's product page where you will view the full product description including size details.
Add your selection to your shopping basket by clicking on the 'Add to basket' button on the product page. Review the item(s) you have chosen in your shopping basket. To delete an item from your shopping basket, click on the 'X' button.
Press the 'Proceed to purchase' button to proceed to the login stage of the checkout and to finalize payment details for your order.
- How Can I Check If My Order Has Been Placed?
Once you press the 'Proceed to purchase' button you will see the order confirmation page. This page will confirm your order has been placed and you will be provided an order ID number. You also receive a confirmation email with your order detail.
If you do not see the order confirmation page this means your order failed to process.
- What Are Your Delivery Costs & Delivery Times?
All express next day deliveries within the UK will be charged a £12.00 delivery charge (order before 11am - Monday to Friday). Please note due to logistics control the express delivery service may not be available at certain times.
All standard deliveries within the UK will be charged a £8.00 delivery charge. Please allow 2-3 working days for delivery.
All deliveries to Europe will be charged a £18.00 delivery charge. Please allow 4-6 working days for delivery.
All deliveries to the rest of the world will be charged a £28.00 delivery charge. Please allow 5-8 working days for delivery.
- Do You Offer Gift Wrapping Service?
Yes! We offer free luxury gift wrap on all order!
All items are individually wrapped in luxury soft tissue paper & luxury satin ribbon and are delivered in our exquisite signature white boxes or gift bags free of charge. Click here for more details.
- Do You Offer Gift A Gift Card Service?
Yes! We offer a free gift card service on all orders!
Select a luxury white gift card with a choice of silver foil print designs in the checkout and enter your message, this will be included with your order free of charge. Click here for more details.
- Do You Accept Telephone Orders?
No! due to internet security we no longer accept payments over the phone.
- How Long Does Delivery Take?
If you place an order between Monday to Friday before 11am your order will be processed on the same day (excluding any Bank Holiday). Any orders we receive on Saturday and/or Sunday will be processed on the following Monday. All orders received on any Bank Holiday will be processed on the next working day. We will aim to despatch orders on the same day for a next day service but please allow between 2-3 working days to receive your order.
PLEASE NOTE - Due to additional payment card screening checks, your order may be delayed.
You can also read our order & shipping information on our web site by clicking here.
- Which Courier Company Do You Use?
We use Royal Mail for UK deliveries and Parcelforce to Europe and Rest of World.
- What Will Happen If Iím Not In To Accept Delivery?
Royal Mail will leave you a card informing you that delivery has been attempted. On this card will be instructions on how to obtain your parcel.
- What If I Am Not Entirely Satisfied With My Purchase?
If you are not entirely satisfied with your order, simply return your order back to us within 7 days from date of receipt of your order, for a full refund of the product value. Please note - The postage & packaging will not be refunded, just the value of the item(s) in the order. Please click here to read our returns policy in full.
- Can I Exchange An Item?
Items can be exchanged within 7 days from date of receipt of your order. Exchanges will occur a delivery cost of £8.00 to cover postage & packaging. Please click here for more details on how to exchange and item.
- How Long Does It Take To Process My Return/Refund?
Once we receive your return in our warehouse it will be processed on the same day. All items are inspected before refunds are processed. All refunds will be processed on the same day but please allow 2-3 days for the funds to show on your card account.
Privacy & Security
- Do You Use 3D Secure?
Yes! for added confidence in shopping online with branded.net and to increase the security of Internet transactions, we have introduced 3D-Secure - Verified by Visa & MasterCard Secure Code. 3D Secure is the latest fraud prevention initiative launched by the card schemes as a more secure method for authenticating the cardholder at the time of the transaction.
- What Are Cookies?
A cookie is small amount of data that is transferred to your browser by a web server and can only be read by the server that gave it to you. It cannot be executed as code or deliver viruses.
- What Information Does www.branded.net Collect & Why?
When placing an order www.branded.net collects information such as name, email address, delivery address and contact telephone number. This is done so we can recognise each customer and to enable us to complete the order you place on our web site.
- Do You share My Personal Information With Third Parties?
Your personal information will NOT be passed on, leased, sold, rented or otherwise made available to any other third party except to the extent necessary to comply with applicable laws, police investigations, fraud investigations or in legal proceedings where such information is relevant. Please note - Branded (www.branded.net) do not store or hold customer card details not do any members of staff have access to this information.
- What Security Procedures Do You Have In Place To Protect Customers?
We use 128bit encryption SSL technology, making sure your details are 100% safe.
For added confidence in shopping online with www.branded.net and to increase the security of Internet transactions, we have introduced 3D-Secure - Verified by Visa & MasterCard Secure Code. 3D Secure is the latest fraud prevention initiative launched by the card schemes as a more secure method for authenticating the cardholder at the time of the transaction.