Under the United Kingdom's Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order with us, for a full refund. Provided you give us written notice within seven working days of receipt of your order.
Customers must notify us in writing of their wish to cancel the contract for their entire order under the DSRs within seven working days of receiving the items. Either by email to email@example.com or write to us at: Notice of Contract Cancellation, Branded, 12A Riverwalk Business Park, Riverwalk Road, Enfield, Middlesex, EN3 7QN, United Kingdom.
On receipt of your notice of contract cancellation, we will email you a Returns ID number. You must complete the Returns ID number on the original sales receipt (not a photocopy) and include it with the return so we can process the refund promptly.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our returns department. We also recommend that you use a secure, traceable means to return your order to us. Please note that you must cover the cost of the return shipment, as return costs do not apply to orders cancelled under the Distance Selling Regulations.
All items must be returned unused, in their original condition. We will not accept a return if the security seal and/or tag have been removed from the item. The original sales receipt (not a photocopy) must accompany all returns. We reserve the right to refuse a returned item if any of the above occurs (except only in the case of goods which have been discovered to be faulty upon use).
We will refund the full value of your order, including shipping costs, within 30 days of receiving your notice of contract.
Please note you may only use your right to cancel the order under the DSRs if you give us formal written notice of cancellation within seven working days of receiving the order, as described above.
Returns & exchanges outside the seven working days Consumer Protection (Distance Selling) Regulations 2000 (DSRs)
If you decide to return an order after the seven working days cancellation period (DSRs), you may return the order back to us within 14 days from the date of receiving the order, for a refund or exchange.
To return an order you will need to complete a Return Request Form. This can be done by simply login in to your account on our web site and select the 'Order Returns' link. Upon completion of the returns form you will be provided with a returns ID number, please make a note of this number for your reference. This number must also be included in with the returned parcel. Once we receive the return request an email will be sent within 24 hours (Monday to Friday) with instructions on how to return the order. The original sales receipt (not a photocopy) must accompany all returns.
No return item will be accepted without a returns ID number. Failing to complete and submit the return request form could delay the refund up 30 days.
All items must be returned unused, in their original condition. We will not accept a return if the security seal and/or tag have been removed from the item. We reserve the right to refuse a returned item if any of the above occurs (except only in the case of Goods which have been discovered to be faulty upon use).
All refunds will be made via the same method as when the order was placed. You will receive a confirmation email advising you once the refund has been processed. Please allow up to 10 working days for all card refunds to show on your card account.
When a return is made after the seven working days cancellation period (DSRs), the shipping cost will not be refunded, just the value of the item(s) in the order.
If you request for an exchange item, you must specify on the original sales receipt (not a photocopy) the details of the item you wish to exchange for and include it with the return so we can process the exchange promptly.
Exchanges are free to customers, we will not charge any shipping costs for sending an exchange item.
This returns policy does not affect your statutory rights.
All items are quality controlled and checked for any faults before they are dispatched to customers.
Should you receive an item that is not in perfect condition please contact us immediately at firstname.lastname@example.org
Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
Items should be returned in their original packaging to ensure they are adequately protected in transit. All designer packaging such as authenticity cards, dust bags and gift boxes/bags should be included with your return and should also be protected as they are considered part of the product and your return may not be accepted if the box is damaged and if any item(s) are missing.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product, subject to availability. You will receive a full refund if the item cannot be repaired or replaced. For all faulty items outside of our Returns Policy, please contact email@example.com